Our exceptional, friendly staff is our greatest asset. They are excited about what they do and they care personally about getting the best results for our patients.
We pride ourselves on having a friendly, personable, and professional staff who are responsive to our patient’s needs.We work well as a team to make sure your experience in our office is outstanding.
Our receptionist will try to accommodate your busy schedule by finding appointments that suit your needs.
Rachel Dechane‘s job title is business manager. However, her typical day can involve dealing with insurance companies, re networking our computers, fixing office equipment, helping individuals select glasses, ordering contact lenses, coordinating with sales reps, developing reports, assisting patients with paperwork, and … more. In our practice, the job description “business manager” is very broad!! Rachel excels in all these areas, and more. Rachel has been with our practice since 2000. She is a registered Ophthalmic Dispenser and is a member of the New Hampshire Optician’s Society. She grew up in Milford, graduated from Milford High School, and lives in Lyndeborough with her husband Ian.
Lesley Day has been with our practice since 2012. She is trained as an Optician and is a Registered Ophthalmic Dispenser and a member of the New Hampshire Optician’s Society. She works in our lab inspecting glasses, working on repairs, ordering and tracking glasses and contact lens orders, and is the one who will help you find your perfect pair of glasses. Lesley has had extensive training in Special Education and is certified in Advanced Behavioral Analysis. She has extensive experience working with autistic children at the elementary school level, and she worked with special needs children at the Crotched Mountain Rehabilitation Center for four years. During this time she created a game to help these kids learn which she hopes will be published soon. Lesley has a knack for the culinary arts and has her delectable candies available at The Picket Fence in Mont Vernon.
Lesley lives in Mont Vernon with her husband Chip in a house they built from the ground up. They have two sons, Jerid and Jordan, and three grandchildren, Grace Lilian, Liam Patrick and Jase.
Danielle Day has been working with us since 2013. Danielle is our office manager and works all around the office; at the front desk checking patients in and out for exams; assisting the doctors by taking patient histories, reviewing patient records, and coordination of care between offices. Also, she is a Registered Ophthalmic Dispenser and works in the lab, inspecting glasses, doing repairs, adjustments, dispensing glasses, assisting patients find the glasses that fit just right, and also ordering glasses and contact lenses. She manages the software program that will confirm upcoming appointments, remind you when it’s time for your exam, coordinating appointments that are requested by online booking, notify you when your glasses and or contacts have arrived in our office and are ready to be picked up, and many other services provided by the communication system. Furthermore, Danielle can answer many questions ranging from what a diagnosis means to insurance billing, she is always happy to help.
Danielle was raised in Amherst and graduated from Souhegan High School in 2011. She worked at New England Country Pies from 2007 to 2013 and has also worked at The Molly Stark Tavern in New Boston. Danielle resides in Weare with her husband Jordan, son Jase, and their dog Yogi. Besides working she enjoys riding, racing, and building ATV’s, dirt bikes, and snowmobiles, but above all else being a mom.
Barbara Proulx joined the practice in October 2015. She has been working in the optical industry for over 30 years and was a licensed optician in Massachusetts for most of that time. Barbara was also involved in insurance billing for many years. She assists Dr. Raczek with patient pre-testing and specialty testing and also does ” a little of everything” at the front desk. Barbara has three grown children and lives in Nashua with her husband David.
Amy Fluet is the most recent addition to our team, having joined the practice in May of 2017. She works at the front desk and is typically the one to answer the phone, make and confirm appointments, check patients in and out for their exams, and auto refract you prior to seeing the doctor.
Amy lives in Milford with her two children and their dog. When she’s not working, Amy enjoys practicing and teaching yoga, enjoying the outdoors and reading.
Sara Dunton, our part time optician, has been part of our team since the spring of 2014. Her duties include inspecting glasses, repairing frames, dispensing and fitting glasses to our patients, and helping find the right frame for your lifestyle. Sara graduated from the technical college in Nashua with a degree in Opticianry. She decided to become an optician because throughout her life of wearing glasses no one was ever able to adjust them to make them feel comfortable; therefore, she was determined to learn it for herself.
Sara has worked in the optical field, mostly as a manager at Cohen’s Fashion Optical, since the mid 1990’s and still loves opticianry today.
Sara lives in Brookline with her husband Tim and cat Fuzzy Butt. She enjoys outdoor activities such as kayaking and hiking (waterfall hikes are the best!), as well as indoor activities like crocheting and beading.